Support

Questions, problems, or a wrong answer in the app? Email support@emergelabs.com and we’ll help.

Common questions

I bought practice tests but they are locked.

Open Your journey, pull up the unlock card, and tap “Already bought? Restore purchase”. Make sure you are signed in with the same Apple Account you bought with.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

An answer about my state looks out of date.

Office holders change after elections and appointments. The app updates on its own; if something still looks wrong, email us with your state and the question.

How do I change my state or representative?

Open Your journey and tap the row showing your state.

How do I delete my data?

Everything is stored on your phone. Deleting the app removes it.

Pathway is an independent study aid and is not affiliated with USCIS. For official information, visit uscis.gov/citizenship.